Last Updated: 3 August 2026 | Effective Date: Immediate
1. Introduction & Data Controller Information
This Privacy Statement governs the processing of personal data by MyFixer Technologies Ireland Ltd. ("MyFixer", "we", "us", or "our"), having its registered address at Grand Canal Dock, Dublin 2, Ireland.
MyFixer acts as the Data Controller under the General Data Protection Regulation (GDPR) (EU 2016/679) and the Irish Data Protection Act 2018 for all personal data collected through our corporate website, mobile applications (MyFixer Customer App and MyFixer Pro Tradesman App), and related home repair dispatch services.
2. Data We Collect & Process
We process personal data provided directly by users (Homeowners and Tradespeople) as well as data collected automatically through platform interaction:
- Identity & Contact Data: Full name, postal address (Eircode), email address, phone number, government-issued photo ID (Passport, Irish Driver's License, National ID Card for verification).
- Professional & Verification Data (Tradespeople): Trade qualifications (City & Guilds, QQI certificates, NVQ/SVQ credentials), Public Liability Insurance policy certificates (€1M+ coverage), Garda Vetting checks, bank payout details.
- Location & Geolocation Data: Precise GPS coordinates during active job tracking to display arrival times and match nearby homeowners with tradespeople.
- Transaction & Financial Data: Payment card details processed securely via PCI-DSS compliant payment gateways (e.g., Stripe), invoice records, and platform fee breakdowns.
- Technical & Usage Data: IP address, device identifiers, app operating system, access timestamps, and browser cookies.
3. Lawful Bases for Data Processing (Article 6 GDPR)
We process your personal data under the following lawful bases:
- Performance of a Contract (Art. 6(1)(b) GDPR): Necessary to facilitate service bookings, tradesperson dispatch, in-app communication, and payment settlements.
- Legal Obligation (Art. 6(1)(c) GDPR): Compliance with Irish tax law, anti-money laundering regulations, trade verification compliance, and consumer rights law.
- Legitimate Interests (Art. 6(1)(f) GDPR): Fraud prevention, platform security, service optimization, and quality assurance monitoring.
- Consent (Art. 6(1)(a) GDPR): Marketing communications, non-essential cookies, and location processing permissions (which can be revoked at any time).
4. Data Sharing & Third-Party Processors
We do not sell personal data. We may share necessary data with trusted processors operating under GDPR Article 28 data processing agreements:
- Payment Processors: Stripe Payments Europe Ltd. (Ireland) for PCI-DSS secure payments.
- Identity & Vetting Verification Services: Automated identity verification tools to validate photo IDs and background checks.
- Cloud Infrastructure: Cloudflare (Cloudflare Pages, Edge Network) and EU-based encrypted server infrastructure.
5. Your Data Subject Rights Under Chapter III GDPR
As a data subject located in Ireland or the EU/EEA, you possess the following enforceable rights under the GDPR:
- Right of Access (Art. 15 GDPR): Request a copy of all personal data held about you.
- Right to Rectification (Art. 16 GDPR): Correct inaccurate or incomplete data.
- Right to Erasure / "Right to be Forgotten" (Art. 17 GDPR): Request deletion of your data where lawful grounds exist.
- Right to Restriction of Processing (Art. 18 GDPR): Limit how your data is processed.
- Right to Data Portability (Art. 20 GDPR): Receive your personal data in a structured, machine-readable format.
- Right to Object (Art. 21 GDPR): Object to processing based on legitimate interests or direct marketing.
6. Data Security & Storage Retention
We employ robust technical and organizational security measures including TLS 1.3 transport encryption, AES-256 database encryption at rest, strict access controls, and regular security audits. Personal data is retained only for as long as necessary to fulfill service agreements or comply with Irish statutory financial retention requirements (6 years for accounting records).
7. Irish Supervisory Authority & Contact Details
If you wish to exercise any of your data protection rights or have inquiries regarding our data handling practices, please contact our Data Protection Officer (DPO):
Data Protection Officer
MyFixer Technologies Ireland Ltd.
Grand Canal Dock, Dublin 2, D02 F206, Ireland
Email: dpo@myfixer.ie | Phone: +353 89 446 8914
You also have the right to lodge a complaint with the Irish supervisory authority:
Data Protection Commission (DPC) Ireland
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Website: www.dataprotection.ie